Transforming Governance: A Spotlight on E-Government Services in Turkey

In the last few years, Turkey has adopted a new model of governance with use of Information and communication tools. E-Government services have greatly affected reduction of administrative procedures towards ensuring a transparent and efficient government. This article discusses the development of E-Government services in Turkey with regards to effective participation by citizens and efficient administration.


11/25/20232 min read

I. Historical Perspective
Turkey’s roadmap towards better E-Government services started at around an early stage within the year 2000, and it acknowledged the advantages that digitalization can bring up in making better services to the public. However, development started with the Turkish E-Government Gateway (e–Devlet Kapısı).

II. Key Components of E-Government in Turkey

a. e-Devlet Kapısı (E-Government Gateway)
E-Devlet Kapısı is an integrated website that provides multiple entries for its citizenry seeking different categories of public administration functions at one place. Through this safe and simple channel, citizens can easily obtain personal data as well as carry out all tax related activities.

b. Mobile Government Applications
Considering growing mobiles usage, Turkish government creates mobile apps for extending e-governments services to smarpthones. The new apps make it possible for people to reach services when on move and in turn increases convenience and accessibility.

c. Electronic Identity (e-ID)
Introduction of Turkish e-ID card is an outstanding milestone towards providing secure digital identity for citizens in electronic transactions. E-ID has simplified many tasks including online voting, accessing health records, financial affairs and others in a safe way.

III. Service Offerings

a. Health Services
The E-Government channel will enable them to arrange for medical appointments, retrieve their health records as well as obtain medical care remotely. This has increased accessibility to healthcare and has been vital especially during COVID 19, where remote medical consultation is possible.

b. Tax and Finance
In Turkey, e-government services helps citizens do their taxes ranging from filling returns and payment of the taxes online. this led to an immense reduction of the government burdens upon citizens and corporations, and also improved transparency in tax collection operations.

c. Education
E-Government has transformed the education industry by making academic records, examination results, and applying for different educational facilities through the internet accessible to parents as well as learners. This has simplified administrative work in the education sector thereby creating a more effective, convenient learning atmosphere.

IV. Advantages and Challenges

a. Advantages
Improved Accessibility: E-government has increased ease of accessibility in public services through provision of such services as elimination of public visit to government’s offices.

Efficiency and Transparency: Digitalization has improved the effectiveness of government operations by cutting down on bureaucracies and fostering openness in administrative rules.

Enhanced Citizen Engagement: Availability of services online has made citizens to be involved, feeling empowered and participating in the governance.

b. Challenges
Digital Divide: Although much has been achieved, it is significant to mention that there exists a digital divide resulting in difficulties by some segment of the society in getting and using electronic Governance programmes.

Cybersecurity Concerns: When E-Government services become more advanced, transaction security as well as protection of citizen’s information becomes critical.

Turkeys’ way to E-Government services is about turkey taking advantage of its technology for its citizenry. In addition, the government provides these one stop shops which are designed to be efficient and encourage citizens’ participation in governance. As the country continues to navigate the digital landscape, addressing challenges and ensuring inclusivity will be crucial in sustaining the positive impact of E-Government services on Turkey's administrative landscape.